Privacy Policy
1. Who we are
ITteam.eu is a brand of Visioline Infra OÜ, registered in Estonia. We provide managed IT services, cybersecurity consulting, and custom software development. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or use our services.
Visioline Infra OÜ
Email: [email protected]
Phone: +372 504 9966
2. What data we collect
We may collect the following personal data:
- Contact information — name, email address, phone number, company name, when you contact us via email, phone, or our booking form
- Technical data — IP address, browser type, operating system, and browsing behaviour via cookies and analytics tools
- Communication data — the content of messages you send to us
3. How we use your data
We process your personal data for the following purposes:
- To respond to your enquiries and provide requested services
- To send relevant information about our services if you have given consent
- To improve our website and understand how visitors use it
- To comply with legal obligations
4. Legal basis for processing
Under the General Data Protection Regulation (GDPR), we process your data based on:
- Consent — when you contact us or subscribe to communications
- Legitimate interest — to improve our services, ensure security, and conduct business
- Contractual necessity — to fulfil agreements with you or your organisation
- Legal obligation — when required by applicable laws
5. Cookies
Our website uses essential cookies to ensure the website functions correctly (e.g., language preference). We only use analytics cookies with your explicit consent. You can withdraw consent or manage your cookie preferences at any time.
6. Data sharing
We do not sell your personal data. We may share data with:
- Trusted service providers who assist us in operating our website (e.g., hosting, analytics)
- Professional advisors (legal, accounting) when necessary
- Authorities when required by law
All third-party processors are bound by data processing agreements and operate within the EU/EEA or under adequate safeguards.
7. Data retention
We retain personal data only as long as necessary for the purpose it was collected. Contact form data is retained for up to 2 years after our last interaction. Analytics data is anonymised after 14 months.
8. Your rights
Under the GDPR, you have the right to:
- Access your personal data and receive a copy
- Rectify inaccurate or incomplete data
- Erase your data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Estonian Data Protection Inspectorate (AKI)
To exercise your rights, contact us at [email protected].
9. Security
We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, and regular security reviews. However, no data transmission over the internet is 100% secure.
10. Changes to this policy
We may update this privacy policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this page periodically.